Ask David Navon how many limousines Crown Limousine L.A. operates today, and he’ll promptly tell you, with the precision of a seasoned CEO, “26, each ready to provide a five-star experience.” Navon’s journey has been anything but slow, from a single limousine bought for his wedding in 1994 to becoming one of the highest-rated limousine services in Los Angeles. In a city where service quality can make or break a business, Navon has sprinted through challenges, leading Crown Limousine to through determination and adaptability.
Navon’s limousine service started with a modest car purchase for his wedding. Recognizing a business opportunity, the entrepreneur established Crown Limousine, which quickly gained prominence. During its heyday, the company operated 42 limousines and employed 75 staff members. Now, in pursuit of greater efficiency, Crown Limousine maintains a fleet of 26 vehicles and a staff of 40. Remarkably, despite its reduced size, the company continues to thrive, achieving record-breaking revenue figures. Today, it serves clients globally through strategic partnerships with affiliates.
“We are one of the best-rated limousine services in Los Angeles,” Navon states. “Our success stems from our unwavering commitment to excellence in every aspect of our operation, from the reservationist making the first impression to the driver ensuring the vehicle is spotless and on time.” Despite encountering challenges such as 9/11 and the COVID-19 pandemic over the past thirty years, Crown Limousine has shown remarkable resilience. During the pandemic, when numerous competitors in California closed their doors, Crown Limousine survived and achieved unprecedented success in 2022. “We thrive under adversity,” Navon notes.
Navon’s professional philosophy revolves around perfection. “Everything has to be perfect,” he insists. “From the early morning cleaning of vehicles to the seamless coordination between reservationists, dispatchers, and drivers, each component is crucial. One misstep can tarnish the entire experience, and our reputation is built on delivering five-star service consistently.”
This dedication to perfection is evident in the daily operations of Crown Limousine. The process begins at 4 a.m., with each vehicle meticulously cleaned inside and out. “The first impression is critical,” Navon says. “Our reservationists are trained to be attentive and courteous, setting the tone for the entire experience. Dispatchers play a crucial role in selecting the right driver for each job, ensuring punctuality and professionalism.”
Despite the industry’s evolving demands, Crown Limousine remains adaptable. “We used to have so many stretch limousines, but now the demand is for SUVs and Sprinter limos,” Navon explains. The car fleet has expanded to include a wide range of vehicles, including traditional sedans, larger coach and limo buses, sport utility vehicles (SUVs), smaller Sprinter shuttles and party buses, luxurious MKT stretch limousines, and eco-friendly Teslas. This diversity caters to the evolving tastes and needs of clients. “Our fleet evolves every few years based on what people are looking for at the time,” he adds.
Navon wants to make sure that Crown Limousine continues to adapt and excel in the future. “We will evolve with the times and ensure our fleet meets our clients’ needs,” he says. This versatility is what set Crown Limousine apart, catering to corporate clients, weddings, funerals, and airport services. “We don’t specialize in one type of business; we do it all,” Navon states.
Throughout his career, Navon has learned that his business’ success relies on customer satisfaction. “If a customer has a great experience, they’ll tell one or two people. A negative experience, and they’ll tell everyone,” he notes. “Our success lies in creating repeat customers who spread the word.”
This focus on customer satisfaction is one of Crown Limousine’s long-term goals. “You don’t really make money with a one-time customer. It’s when they keep coming back and telling their friends that makes us successful,” Navon explains. This philosophy has driven Crown Limousine to maintain high standards and continually improve its services.
Navon’s journey is one of perseverance, adaptability, and an unwavering commitment to excellence. His advice to aspiring entrepreneurs is simple yet profound: “Whatever you do, do it to the best of your ability. Make sure you are proud of what you accomplished at the end of each day.”
Navon’s approach to the company is inspired by other leaders who strive for excellence and never settle. “I’ve always admired leaders who set high standards and lead by example,” he says. This inspiration is reflected in every aspect of Crown Limousine’s operations.
Despite ongoing shifts in the industry, Navon maintains a positive outlook for the limousine sector. He emphasizes the need for adaptability, stating, “The industry is always changing, and we have to be ready to change with it. We’re constantly exploring new technologies and innovations to enhance our services and meet the evolving needs of our clients.”
David Navon’s leadership has played a crucial role in Crown Limousine L.A.’s success throughout the last thirty years. His unwavering commitment to customer service and adaptability to changing demands have fostered lasting relationships with clients.
Members of the editorial and news staff of the Los Angeles magazine and the Engine Vision Media Network were not involved in the creation of this content.
